Returns & exchanges are only acceptable for items with manufacturing defects within 15 days of original purchase. (conditions apply)
- Returns & exchanges must be in new condition with original parts and packaging.
- Items can only be exchanged for other items of similar value. Customer agrees to pay any difference.
- Shipping charges are non-refundable.
- Select items with normal wear & tear defects are not covered under the return & exchange policy.
- Such items may include, but are not limited to, internal battery devices that may stop holding charge due to improper usage/overcharging.
- Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues.
- No returns accepted for items exposed to extreme temperatures, any liquid damage, improper handling, accidental drops or breaks. This includes, but is not limited to, tanks with broken glass, tank/pod/cartridge leaks, and broken USB charging port due to mishandling etc.
- Many products in the industry are not covered under the Returns & Exchange Policy or warranty either by the manufacturer or by Worldwide Vape Distribution due to sanitary reasons and their sensitive nature. These may include but are not limited to:
o E-Liquids, Salt Nic
o Replaceable coils, atomizers, pods, cartridges
o Rebuildable and Prebuilt products & supplies (RDAs, RTAs, RBAs etc.) except for DOA
o Tips & Mouthpieces
- Vaporesso, Sigelei, and IPV products are to be dealt through the manufacturer directly. No returns will be accepted by Worldwide Vape Distribution. Keep the original packaging for serial number.
- To claim a successful exchange or return for a defective product, please notify us via email at firstname.lastname@example.org